Nagad Customer Care Number: Hotline, Email & Office Address

The Nagad customer care number is 16167. You can also call 096 096 16167 from any mobile operator or landline, or email [email protected]. This guide lists every official Nagad contact, the head office address, how to find a Nagad Sheba center near you and what to do before you call, all checked against Nagad’s official website.

Last updated: November 2026. Source: Nagad official contact page.

Nagad Customer Care Number at a Glance

How to Call Nagad Customer Care

Nagad has two official hotline numbers. Both connect you to the same Nagad call center.

• 16167 is a short code. Dial it from any Bangladeshi mobile number (Grameenphone, Robi, Banglalink, Airtel or Teletalk).
• 096 096 16167 is the full number. Use it from a landline, an IP phone, or when the short code does not connect.

For the fastest help, call from the mobile number that is registered with your Nagad account. The agent can then find your account quickly and verify that you are the owner.

Calling Nagad from Abroad

Short codes such as 16167 do not work from foreign mobile networks. If you live outside Bangladesh, dial the full number with the country code: +880 9609 616167. Your local operator’s international call rates will apply.

Nagad Email Address

Email is better than a phone call when you need to send screenshots or documents, or when your problem is not urgent.

• [email protected] for service questions and complaints
• [email protected] for requests about your personal data
• [email protected] for jobs and careers

In your email, write your Nagad account number, the transaction ID (if any), the date and time of the problem and a short, clear description. Never write your PIN or OTP in an email.

Nagad Head Office Address

Nagad’s head office is in Banani, Dhaka:

Delta Dahlia Tower (Level 13 and 14), 36 Kemal Ataturk Avenue, Banani, Dhaka-1213

For everyday account problems, you do not need to visit the head office. Call the hotline first, or go to a Nagad Sheba center near you.

Nagad Sheba: Customer Service Centers Near You

Nagad Sheba centers are Nagad’s walk-in customer service points. Most of them are inside post offices, such as the Dhaka General Post Office on Bangabandhu Avenue and head post offices in district towns.

• Service time: Sunday to Thursday, 9:00 AM to 4:00 PM (closed on government holidays), as listed on Nagad’s website.
• Find one near you: open the Nagad Sheba locator, select your district and area, then tap Search.
• What to bring: your registered SIM and phone, and the National ID (NID) card used to open the account.

To find a Nagad agent (Uddokta) for cash in or cash out instead, use the Nagad Uddokta locator.

Forgot Your Nagad PIN? Reset It Yourself

You do not need to call customer care to reset a forgotten PIN. Nagad lets you do it yourself from your registered SIM:

1. Dial *167# from your registered Nagad number.
2. Press 8 to choose PIN Reset.
3. Follow the steps on screen and enter the information exactly as it appears on your NID.
4. Set and confirm your new PIN.

According to Nagad, after 5 wrong attempts the self-service PIN reset locks for 4 hours. If that happens, wait or call 16167. Full steps are on the official PIN reset page.

What to Keep Ready Before You Call

Having these details ready makes the call short and helps the agent solve your problem on the first try:

• Your registered Nagad mobile number
• Your NID card
• The transaction ID from the SMS or app history
• The amount, date and time of the transaction
• The receiver’s number (for a send money or cash out problem)

Sent Money to the Wrong Nagad Number?

Act fast. Call 16167 or 096 096 16167 right away and give the agent the transaction ID, amount, time and the wrong number. Nagad’s own service pages tell customers to contact the hotline first for any send money issue. Do not call or pay anyone who claims they can return the money for a fee.

Stay Safe from Fake Nagad Customer Care Numbers

Scammers often pose as Nagad customer care on phone calls, SMS, WhatsApp and Facebook. Follow these rules:

• Never share your PIN or OTP with anyone, even someone who says they are from Nagad.
• Trust only 16167 and 096 096 16167. Nagad’s official contact page does not list any WhatsApp number or personal mobile number.
• Do not click links in SMS messages that promise prizes, cashback or account unblocking.
• If you think you have been scammed, call 16167 immediately so the agent can secure your account.

Check Nagad Charges Before You Cash Out

Many calls to customer care are about charges. You can find the exact cost yourself in seconds with our free Nagad Cashout Calculator. Comparing with other services? Try the bKash Cashout Calculator and Rocket Cashout Calculator, or browse all our free online calculators.

Frequently Asked Questions

What is the Nagad customer care number?

The Nagad customer care number is 16167. You can also call 096 096 16167 from any mobile operator or landline.

How can I call Nagad customer care from abroad?

Dial +880 9609 616167. The short code 16167 works only from Bangladeshi mobile numbers.

What is the Nagad email address?

Nagad’s official email for questions and complaints is [email protected]. For privacy requests use [email protected].

Where is the Nagad head office?

Nagad’s head office is at Delta Dahlia Tower (Level 13 and 14), 36 Kemal Ataturk Avenue, Banani, Dhaka-1213.

Does Nagad have an official WhatsApp number?

Nagad’s official contact page does not list a WhatsApp number. Use the hotline 16167 or 096 096 16167, and never share your PIN or OTP with anyone who contacts you on WhatsApp.

How do I reset my Nagad PIN?

Dial *167# from your registered number, press 8 for PIN Reset and follow the steps. You do not need to call customer care to reset your PIN.