To check a Nagad account, dial *167# from the SIM. If the number has a Nagad account, the Nagad service menu opens and asks for your PIN. If it does not, you will usually see the option to open a new account instead. Below you will find every way to check a Nagad account number, the account name, whose NID it is registered with and whether the account is active.
Last updated: November 2026. Rules checked against Nagad’s official account terms and conditions.
Nagad Account Check at a Glance
| What you want to check | How to check it |
|---|---|
| Does this number have a Nagad account? | Dial *167# from that SIM |
| My Nagad account number | It is your registered mobile number |
| Account name / NID owner | Profile section of the Nagad app |
| Someone else’s account before sending money | Confirm with the person, then send a small test amount (minimum Tk 10) |
| Account active or blocked? | Try *167# or the app; if blocked, call 16167 |
| Balance | Nagad balance check code *167# |
How to Check if a Number Has a Nagad Account
The quickest test works on any phone and needs no internet:
- Insert the SIM you want to check and dial *167#.
- If the number already has a Nagad account, the Nagad menu (Send Money, Cash Out, Recharge and others) appears and asks for a PIN.
- If the number has no Nagad account, you will usually see an option to open a new account instead.
You can also install the Nagad app and enter the number. A registered number goes to the PIN login screen, while a new number goes to the account opening steps.
What Is My Nagad Account Number?
Your Nagad account number is the mobile number you used to open the account, for example 01XXXXXXXXX. There is no separate account number to remember. Always give this exact number when someone sends you money, because Nagad says it is not responsible for losses caused by a wrong account number.
How to Check the Nagad Account Name and NID Owner
A Nagad account is opened with a National ID (NID) scan and a selfie, so the account is tied to the name on that NID. To see whose name and NID your account is registered with:
- Open the Nagad app and log in with your PIN.
- Open your profile (tap your name or photo).
- Check the name and account details shown there.
If the name is not yours, for example because a shopkeeper opened the account with someone else’s NID, do not keep money in it. Call 16167 and ask how to fix the account or open a new one with your own NID.
How to Check Someone Else’s Nagad Account Before Sending Money
Nagad’s terms make the sender responsible for checking the receiver’s number. A wrong number can mean lost money. Follow these steps:
- Confirm the number with the person by voice call, not only by message.
- Check the screen carefully before you enter your PIN, and read the number digit by digit.
- Send a small test amount first for large transfers. The minimum send money amount is Tk 10, according to Nagad’s limits and charges page.
- Ask the receiver to confirm they got it, then send the rest.
If you sent money to the wrong number, call 16167 right away. Nagad accepts service complaints within 10 days of the transaction, so do not wait.
How to Check if Your Nagad Account Is Active or Blocked
Dial *167# or log in to the app. If you can see the menu and log in with your PIN, your account is active. Common reasons an account stops working:
- SIM replaced: when you replace the SIM used for Nagad, Nagad stops the account for at least 24 hours, as stated in its terms.
- Too many wrong PIN attempts: reset your PIN yourself with *167# (press 8 for PIN Reset), as shown on the official PIN reset page.
- Suspicious activity: Nagad may suspend an account during an investigation.
If none of these apply and your account is still not working, call Nagad customer care at 16167 or 096 096 16167. See our guide to the Nagad customer care number for email and service center details.
Check Your Nagad Transaction History
In the Nagad app, open the transactions or statement section to see every cash in, cash out, send money and payment with date, amount and transaction ID. Keep the transaction ID if you need to make a complaint.
Lost Your Phone or SIM?
According to Nagad’s terms, call the helpline 16167 immediately so they can close or block the account and protect your money. Then get a replacement SIM from your operator with your NID.
How to Close a Nagad Account
Nagad lets you close your account permanently only when the balance is zero. Move or cash out all your money first, then call 16167 or visit a Nagad Sheba center to close it.
Before a large transfer, check the full Nagad charges list so you know the exact cost.
Stay Safe
- Nagad never asks for your PIN or OTP.
- Nagad contacts customers only from 16167 or 096 096 16167. Ignore any other number that claims to be Nagad.
- Never let anyone else open or use a Nagad account with your NID.
Check the Charge Before You Cash Out
Find out exactly how much you will receive after charges with our free Nagad Cashout Calculator, or compare with the bKash Cashout Calculator.
নগদ একাউন্ট চেক করার নিয়ম (বাংলায়)
- যে সিমটা চেক করতে চান, সেটা থেকে *167# ডায়াল করুন।
- নগদ মেনু এসে পিন চাইলে বুঝবেন ওই নম্বরে নগদ একাউন্ট খোলা আছে।
- একাউন্ট না থাকলে সাধারণত নতুন একাউন্ট খোলার অপশন দেখাবে।
- কার আইডি কার্ড দিয়ে একাউন্ট খোলা হয়েছে দেখতে নগদ অ্যাপে লগইন করে প্রোফাইল দেখুন।
আপনার নগদ একাউন্ট নম্বর মানেই আপনার মোবাইল নম্বর। একাউন্ট বন্ধ হয়ে গেলে বা সিম হারালে সাথে সাথে 16167 নম্বরে কল করুন।
Frequently Asked Questions
How can I check if a number has a Nagad account?
Dial *167# from that SIM. If the Nagad menu opens and asks for a PIN, the number has a Nagad account.
What is my Nagad account number?
Your Nagad account number is the mobile number you used to open the account.
How can I see whose NID my Nagad account is opened with?
Log in to the Nagad app and open your profile to see the name on the account. If it is not yours, call 16167.
Why is my Nagad account not working after a SIM change?
According to Nagad’s terms, the account is stopped for at least 24 hours after the SIM is replaced.
How many days do I have to complain about a wrong transaction?
Nagad accepts service-related complaints within 10 days of the transaction through its helpline 16167.
Can I close my Nagad account?
Yes. Nagad allows permanent closing only when the account balance is zero.